Frequently asked questions
What is a Roll?
A Roll is one shared camera and album for a group. Start one for a birthday, trip, dinner, or any time you want everyone’s photos together. Invite people by link, QR code, or code, then capture photos and videos into the same album.
Do my friends need the full app?
On a supported iPhone, a Roll invitation can open an App Clip to join and browse without installing the full app. Sign in before publishing media. Install the full app to host and use its complete capture and saving features.
Is RollCam a permanent photo backup?
No. Your photos and videos remain available in RollCam, but RollCam is not a backup service. Save important media to Photos and check that it is there. See when a Roll ends.
Where can I get help quickly?
Start with quick help below, or email contact@tryroll.photos. For content concerns, use reporting and blocking or our intimate image removal process.
Quick help
I can’t join
Check the Roll code or reopen the original invite link. Ask the host to confirm the Roll is still available. See hosting and joining.
The camera won’t open
Allow Camera access for RollCam in iPhone Settings. Video also needs Microphone access. Check that the Roll is live: capture is unavailable before it starts and after it ends.
I only see previews
Check the Roll’s status and your connection. Full-quality media may still be loading, or it may have been removed. See uploads and saving.
Something else looks wrong
Update RollCam, reopen it, and check your connection. Still stuck? Email us with your iPhone model, iOS and app versions, what happened, and any error message. Never send passwords or verification codes.
Hosting and joining
Do I need an invite to host?
Download RollCam and sign in with Apple, Google, or a supported phone number. Tap Start a Roll to create one now or schedule it for later.
How do people join my Roll?
Open the Roll’s sharing options to share its code, QR code, or invite link. Guests can use a supported invitation flow to join and browse; signing in is required to host, publish media, like, or comment. The full app offers more features than the App Clip.
Share access only with the people you want to invite. Links can be forwarded, and participants can save or share what they can see. A Roll’s cover and event details may also appear in invitation previews.
Why isn’t my invite working?
Use the original link or check every character of the code. Confirm your connection and ask the host whether the Roll is still available. A deleted or unavailable Roll may no longer accept new participants. If the link does not open as expected, try entering its Roll code in the app.
Uploads and saving
How do I add photos or videos?
While a Roll is live, use its camera or choose media with the photo-library control in the full app. Complete sign-in if prompted, then check that your uploads finish. A preview or pending item does not mean the full-quality upload is complete.
An upload is stuck. What should I do?
Open RollCam on a stable connection, preferably Wi-Fi, and follow any sign-in or retry prompt. Check that your phone has free space. Videos can take longer. Return before the Roll’s displayed deadline; pending uploads have limited time to finish.
Keep the app and any pending captures on your phone until you have checked the result. Reinstalling, clearing data, leaving a Roll, or deleting your account can interrupt recovery or remove content. If you signed out, sign back in to the same account to check pending uploads. Recovery is not guaranteed.
What does Data Saver do?
In the full app, tap your profile or the Settings button on the home screen, then open Settings > Advanced Settings > Data Saver. When enabled, it reduces media quality on cellular, hotspots, or Low Data Mode and waits for a suitable Wi-Fi connection for full-quality transfers. If an image looks soft or a transfer is waiting, check this setting and your connection.
How do I save photos and videos?
Open a photo or video and tap the save button. To save several, use the album’s selection controls. Allow Photos access when prompted and wait for the result. Then check the saved files in your iPhone’s Photos app. Where supported by your permissions, RollCam also groups saved media into an album for that Roll.
Turn on Settings > Keep my shots to keep copies of photos and videos you take in your own library. This does not save everyone else’s contributions. Viewing media in RollCam, including an offline preview, is not the same as saving it to Photos. RollCam keeps some device copies to make viewing faster; those copies are not a backup.
If saving fails, check Photos permissions, available space, your connection, and the Roll’s status. Retry while saving is still available. Only share saved content when you have permission to do so.
Photo filters
How do I change the camera look?
In Photo mode, tap the filter control to cycle through the available looks and back to Normal. Filters apply to supported photo captures, not videos. The finished photo can look different from the live camera preview.
Can I save a photo without its filter?
For a filtered photo, the regular save button saves its displayed look. Open the photo’s three-dot menu and choose Save original when available to save the unfiltered version. Both options depend on the media still being available to save.
Likes and comments
How do I like or comment on a photo or video?
Open the item and tap the heart to like it, or the comments button to join the conversation. Tap the heart again to remove your like. You need to be signed in, and the feature must be available for that item. If an action fails, check your connection and any sign-in or retry message.
Likes and comments are visible to other participants in the Roll. Comment activity may also appear in notifications. Treat the conversation as a shared space.
Can I delete a comment?
Touch and hold your own comment, then choose Delete. To flag someone else’s comment, touch and hold it and choose Report. You can also block its author. See reporting and blocking for more help.
When a Roll ends
How long do I have to capture and save?
A timed Roll usually stays live for about 24 hours. Once it ends, you have about 24 hours to finish uploading captures made while it was live. Hosts can start scheduled Rolls early or end a live Roll sooner. An unlimited Roll stays open until its host ends it, which starts the same upload window. You can continue viewing and saving your photos and videos after uploads close.
Can I still see my photos after uploads close?
Yes. You can still open, save, and share available photos and videos as usual, without paying to reopen the album. You have 24 hours after a Roll ends to finish uploading captures made while it was live. Older Rolls whose originals were already deleted may show only previews; check Photos for copies you previously saved.
Closing uploads keeps your photos available. Deleting a Roll removes access. See our Privacy Policy for retention and deletion information. For removing your own content or account, see account and deletion.
Notifications
How do I manage notifications?
Open iPhone Settings > Notifications > RollCam to manage permission and previews. RollCam may send media or comment activity, save reminders, and pending-upload alerts. Some information may appear on your Lock Screen, depending on your settings. Check the Roll’s timing yourself; notifications can be delayed or missed.
Account and deletion
How do I change my profile photo?
Open Settings and tap your profile photo to change or remove it. A Google profile photo may be used when you first sign in and have not chosen a RollCam photo. Other participants may see your name and photo in Rolls and joining screens.
How do I remove my content or leave a Roll?
Open your own photo or video, tap the three-dot menu, and choose Delete photo or Delete video when available. To leave a Roll you joined, use Leave Roll in its options. Leaving initiates removal of your membership and contributions, so save anything you want to keep first.
Ending a Roll closes capture and starts its 24-hour upload window. Deleting a Roll makes it unavailable to everyone. These are different actions; read the confirmation before proceeding.
How do I delete my account or guest data?
In the full app, open Settings > Advanced Settings and choose Delete account if signed in, or Clear guest data if using Roll as a guest. Account deletion initiates removal of your profile, contributions, and any Rolls you host, including other participants’ contributions to those hosted Rolls.
Signing out or uninstalling the app does not delete your account. Cleanup can take time and is subject to the Privacy Policy. Copies others already saved or shared are outside Roll’s control. If you cannot access a control, email contact@tryroll.photos with enough information to locate the account or Roll. We may need to verify the request.
Reporting and blocking
Someone in immediate danger?
Contact local emergency services. RollCam support is not monitored as an emergency channel.
How do I report something?
Open the photo or video, tap its three-dot menu, and choose Report. For a comment, touch and hold it to find Report. Follow the prompts and check the result. If reporting fails or you cannot reach the content, email us with the Roll code if known, the uploader or commenter’s name, the approximate time, what happened, and whether a child may be at risk.
Do not attach illegal, exploitative, or intimate media to your email. A report does not guarantee removal. If the content is an intimate image shared without consent, use the removal process below.
What happens when I block someone?
Use Block from their media or comment menu. Blocking hides their content for you and restricts certain interactions. Your blocks follow your account across supported devices. It does not remove the person from the Roll or erase their content for everyone. Manage existing blocks in Settings > Blocked people.
Request removal of a nonconsensual intimate image
If an authentic or digitally altered intimate photo or video depicts you and was shared without your consent, you or someone you authorize can request removal. You do not need a RollCam account.
Email contact@tryroll.photos with the subject “Nonconsensual intimate image removal request” and include, in writing:
- your full name and contact email;
- your physical or electronic signature, or the signature and authority of a representative acting for you;
- the Roll code and enough information to locate the image, such as the item or frame number, uploader name, and approximate upload time;
- a brief statement that you have a good-faith belief the image depicts you and was published without your consent, with any relevant context; and
- whether you know of another identical copy in RollCam.
Do not attach or resend the intimate image. After receiving a valid request, we will, as required by applicable law, remove the image as soon as possible and no later than 48 hours, and make reasonable efforts to identify and remove known identical copies. If we need more information, we may contact you.
Copyright concerns
Email contact@tryroll.photos with your contact information and signature, the work you own, enough information to locate the Roll content, a good-faith statement that the use is unauthorized, and a statement that the notice is accurate and you are the owner or authorized to act for one. If your content was removed by mistake, reply with the relevant details.
Privacy requests
To request access, correction, deletion, a copy of your data, or another privacy right available where you live, email contact@tryroll.photos. Tell us what you are requesting and include enough information to locate the relevant account or Roll. We may verify your identity before responding.
For information about data use and advertising measurement, including available choices, read the Privacy Policy. Your use of RollCam is governed by the Terms of Service.